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Refund Policy Generator

Create a clear refund & return policy for your store — return window, refund timing and exchange terms.

Company nameWebsite URLContact emailEffective dateGoverning law (country/state)

REFUND & RETURN POLICY Effective date: [effective date] This policy describes how [Company Name] ("we", "us") handles returns and refunds for purchases made via [website URL]. 1. Returns You may request a return within 30 days of delivery, provided the item is unused and in its original packaging. Some items (perishables, personalised goods, digital downloads once accessed) are non-returnable. 2. Refunds Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is due to our error. 3. Exchanges If you received a defective or damaged item, contact us at [contact email] and we will arrange a replacement or refund. 4. How to start a return Email [contact email] with your order number and reason. We will reply with return instructions and the return address. 5. Late or missing refunds If you haven't received an approved refund, first check with your bank or card provider — processing times vary. If the issue persists, contact [contact email]. 6. Changes We may update this policy from time to time. Material changes will be posted on this page. Contact: [contact email]

Template for general use — have important documents reviewed by a qualified professional.

What the generated policy promises

The form takes your company name, website, contact email and effective date. Two of the policy's most important numbers are not in the form at all. The output always says:

Returns within 30 days of delivery, for unused items in original packaging.
Approved refunds go to the original payment method within 5–10 business days.

If your window or your processing time is different, edit those two figures after copying the text. The governing law field is shown but not used in this policy.

The rest is fixed too. Perishables, personalised goods and digital downloads once accessed are non-returnable. Shipping is not refunded unless the return is your error. Exchanges are offered only for defective or damaged items. Returns start by email with the order number. Each of these is a promise to customers, so delete or change any you don't intend to keep.

Decisions to make before you publish

Window and start date. From delivery or from purchase, and how many days.
Condition. Unopened only, or tried but undamaged. Say how you treat missing tags or packaging.
Return shipping. Who pays it, and whether you provide a label.
Refund or credit. Money back, store credit or exchange, and whether the customer chooses.
Sale and clearance items. Same rules, or different ones stated on the product page.
Your real processing time. Promise only what your team and payment provider actually achieve.

In some countries, consumers have a legal right to cancel online purchases within a set period, and to a refund for faulty goods. A store policy can add to those rights, but it can't take them away. Check the rules where your customers are. The generated text is a template, not legal advice. Have a qualified lawyer review it if you sell across borders.

When you sell digital products or services

The template is written for physical goods: packaging, inspection, a return address. For digital products and services, replace the return steps with rules that fit:

Downloads and courses: refunds before first access, or within a set period if less than a stated share of the content has been used.
Subscriptions: how to cancel, whether the current period is refunded or runs to its end, and what happens at renewal.
Bookings and services: cancellation deadlines before the appointment, and what happens to a deposit.

Sample: refund policy for an online course with a subscription

Replace everything in [BRACKETS].

REFUND POLICY Effective date: [Date] This policy applies to purchases from [Business Name] at [website]. One-time courses You can ask for a full refund within [14] days of purchase if you have completed less than [20%] of the lessons. After that, or once you have downloaded the course files, the purchase is non-refundable, except where the law where you live gives you a right to a refund. Monthly membership You can cancel at any time from [Account > Billing]. Your access continues until the end of the period you have paid for, and you will not be charged again. We don't refund part-used months, unless you were charged after cancelling, in which case we refund that charge in full. Technical problems If a course doesn't work as described and we can't fix it within [5] business days of your report, we will refund you. How to ask Email [support email] from the address you bought with, and include your order number. We reply within [2] business days. Approved refunds go back to your original payment method. Your bank may take a few more days to show it. Questions [Support email]

Frequently asked questions

Can I have a no-refunds policy?+

You can state one, but it may not override consumer rights in the countries you sell to, such as refunds for faulty goods or a legal right to cancel some online purchases. A blanket no-refunds line can also push unhappy customers to dispute the charge with their bank instead of contacting you.

Where should the refund policy appear?+

In the footer, on product pages near the price or the buy button, at checkout, and in the order confirmation email. Customers look for it when something has gone wrong, so make it easy to find without logging in.

What's the difference between a refund policy and a return policy?+

A return policy covers sending items back: condition, time limit and shipping. A refund policy covers the money: when it's paid, how and how much. This generator combines both, which suits most small stores selling physical products.

Can I refund a customer outside the stated window?+

Yes. The policy sets the minimum you promise, and nothing stops you being more generous. If you make exceptions often, consider widening the window, so the published policy matches what customers actually experience.

Embed this tool on your website

Free to use on blogs, school sites and intranets. Paste this code into your page's HTML; please keep the credit line.

<iframe src="https://utilityapp.lat/embed/legal/refund-policy-generator" title="Refund Policy Generator" width="100%" height="780" style="border:0;max-width:760px" loading="lazy"></iframe>
<p style="font-size:13px"><a href="https://utilityapp.lat/legal/refund-policy-generator">Refund Policy Generator</a> by UtilityApp</p>